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shipping and return policy

SHIPPING & RETURN POLICY

All orders are shipped via Canada Post

Standard Shipping

We offer free standard delivery within Canada when you spend $35 or more and a flat fee of $9.00 for orders less than $35.

Express Shipping

We offer express delivery within Canada at a cost of $20.

Unfortunately, We do not currently ship internationally.

  • Quebec 1-3 business days
  • Nova Scotia 2-3 business days
  • New Brunswick 3 business days
  • Prince Edward Island 2-3 business days
  • Newfoundland 3-5 business days
  • Saskatchewan 3-5 business days
  • Manitoba 3-5 business days
  • Alberta 3-5 business days
  • Yukon 3-5 business days
  • North West Territories 3-5 business days
  • British Columbia 3-5 business days

Once your order is placed, it cannot be modified or cancelled.

If there is a problem with your order, please reach our Customer Service team by email @ sales@teazane.ca. Please note that it may take us longer than usual to reply during especially busy periods.

We will send you an e-mail notification that contains a link to which you can track your shipment, as soon as your your package is shipped out.

Tea is not refundable and not exchangeable as it is a food product. For returns and exchanges on tea ware and accessories please contact us at info@teazane.ca

Your satisfaction is crucial to us here at Teazane, if you have any other issues or concerns, please contact our customer service representative within 14 days of receiving.

Delivery times may vary depending on the destination. Please note that for any reason due to circumstances beyond our control delivery may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Northern Territories are subject to different shipping costs and times from other provinces due to logistic limitations.

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